Christopher Stock

1. Guide
2. ...
3. How to customize the theme of the help center
4. Selectively hiding Help Center components using Curlybars

Hey Paolo Votta, the community button won't appear if you do not have the community activated on your help center. But you can see it when you're in development mode. You can also remove the code f...

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• Christopher Stock
• Criado 5 de julho de 2023 14:09
• 1 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Feature Request: Expand Help Center API to include Article Verification

I really need this too!

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• Christopher Stock
• Criado 7 de junho de 2023 14:02
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Ticket entry form at .../requests/new is stuck in a cache?

In that case it sounds like something is wrong, I'd raise a ticket with the support team.

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• Christopher Stock
• Criado 26 de abril de 2023 07:02
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Is there a way to prevent tickets from re-opening when updating organization?

You wouldn't actually be making any updates to the ticket itself though, only associated data, so I'm not sure why the trigger would be invoked.

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• Christopher Stock
• Criado 25 de abril de 2023 14:30
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Ticket entry form at .../requests/new is stuck in a cache?

After making any changes to the form or fields you'll likely need to perform a hard refresh in your browser to see the changes, as the previous version is cached (as you suspected).

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• Christopher Stock
• Criado 25 de abril de 2023 08:27
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Is there a way to prevent tickets from re-opening when updating organization?

Hey mfg, let me see if I understand your questions: 1. If you update the organization of a user will the updated organization be reflected on existing tickets, or only tickets created after the upd...

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• Christopher Stock
• Criado 25 de abril de 2023 08:23
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Ticket entry form at .../requests/new is stuck in a cache?

Hey Noah, are you trying to edit a new ticket, or configure a ticket form? There's no cache flush button, but you will need to 'Submit' a ticket for changes to be saved.

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• Christopher Stock
• Criado 25 de abril de 2023 08:13
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Trying to create a report that shows me 'Tickets Not Updated in 7 Days'

Hey Thomas, I've had another look at this and managed to get something working. Using the 'Support - Tickets' dataset, this is the custom metric I created: IF ([Ticket status - Unsorted] != "Solved...

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• Christopher Stock
• Criado 25 de abril de 2023 07:56
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Trying to create a report that shows me 'Tickets Not Updated in 7 Days'

Hi Thomas Koch, is it specifically 'Solved' tickets that haven't been updated that you are interested in? Your queries all use the 'Ticket solved - Date' attribute. One approach you could try is us...

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• Christopher Stock
• Criado 24 de abril de 2023 16:05
• 0 voto

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Help center CSS cookbook

Hey Timo Boezeman, it's added as a <zd-autocomplete> element. There are no css classes, but you can style the element directly.

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• Christopher Stock
• Criado 2 de fevereiro de 2023 13:49
• 0 voto