Matt McLean
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Atividade mais recente por Matt McLean-
Matt McLean comentou,
Moe, Those 2 look logically equivalent to me. The nice thing about using the "contains at least one of the following" within the "ALL" block is that it allows you to have slightly more complicated ...
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Matt McLean comentou,
Moe, You are correct that the first statement means that All 3 tags must be on the ticket. The second statement means that Tag1, Tag2, OR Tag3 must be on the ticket. All conditions in "ALL" are "AN...
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Matt McLean comentou,
Would be nice to be able to embed the dashboard into the email itself, too, even if only as pngs, rather than as an attached pdf, csv, or xls file.
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Matt McLean comentou,
Allowing us to use "has attachment" in a trigger would allow us to automatically scan all new attachments with an external virus scanner such as https://www.reversinglabs.com/ https://www.opswat.co...
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Matt McLean comentou,
Allen, Michael is suggesting that Zendesk "allow" ooo-replies from End Users to show up in the ticket, rather than showing up in the "Suspended Tickets" view. The mention of the Out of Office app w...
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Matt McLean comentou,
Everyone interested in this feature might want to check out this new Early Access Program: https://support.zendesk.com/hc/en-us/community/topics/360000030928-Zendesk-Support-EAP-Agent-as-End-User-AEU-
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Matt McLean comentou,
I agree with this request. If anyone is worried about "gaming" the survey results, the results could be broken down by "agent" surveys, "light agent" surveys, "end user" surveys, etc. "End user" su...