Frank Roberts

Checking in on this. It's been a year. What a wonderful New Years 2025 gift this would be! Please provide an update if you can. Thanks!

I arrived at this article because of the recent appearance of a notice at the bottom of each trigger. Does this mean that the system has detected a possible trigger loop? If not, is there a tool that will detect a loop in my trigger logic? The notice text is below:

Ticket triggers loopEvery time a ticket is created or updated, all of your triggers run in a cycle, firing and updating the ticket if the conditions are met. That means one of your triggers could update your ticket and restart the cycle again, looping through the trigger list several times.Learn about the ticket trigger cycle

I eagerly await your response.

I'm in a situation where I need to assign tickets to a new assignee due to a staffing change. It would be great to have a last_commenter or most_recent_commenter designation as a search field.

Thanks for the response David. Being a member of the private channel was needed to see the channel in the trigger. Also, all public channels where @Zendesk has been invited appear in the trigger menu.

I'm unable to see all of the Slack Channels to which @Zendesk is a member when choosing the Slack Channel in a trigger. I added one this morning, but now I have no access to additional channels.

This confuses me "without no replies that haven't yet been solved" sorry

Can the user import be augmented to allow using the external_ID of the organization to be used alternatively to the name of the organization? see below

name,email,organization_external_id

First Last,first.last@email.domain,1|2|3|4|5

Following. I need to prohibit the merging of tickets conditionally. Our Zendesk instance is connected to our phone system using numerous API calls and if there is no requester connection made, my email address becomes the default requester. Among my use cases, I want to prohibit the merging of tickets if my name is the requester. Also, I think after eight years (since the initial submission) and all of the increased privacy concerns brought upon us by GDPR, CCPA, HIPAA, and others, it's high time that Zendesk gets this functionality designed and included in the platform.

Below is a very rudimentary mock up of how the view menu could look. I know I've uploaded this before, but It must have been a different article.

Check your inbox for a success or failure message. If the job failed, the attached csv should have the reason. Perhaps it in the junk mail folder if you don't see it in your inbox.