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Alvin Leung

Entrou em 15 de abr. de 2021

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Última atividade em 03 de jan. de 2023

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Alvin Leung comentou,

ComentárioAccounts and billing

I still haven't received any contact from Zendesk? 

May I know why?

Exibir comentário · Publicado 03 de jan. de 2023 · Alvin Leung

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Alvin Leung comentou,

ComentárioAccounts and billing

Thank you Brett. 

Now I understand I can migrate the content by the method you mentioned. 

Actually, I'm planning to migrate the helpdesk by the below steps

  1. decrease the number of agents in the old helpdesk
  2. increase the number of agents in the new helpdesk
  3. migrate the content of the Support ticket and the article in Guide to the new helpdesk

As Zendesk does not allow me to decrease the number of agents since it required us to decrease the number of agents 30 days before the contract renews, I cannot achieve steps 1 and 2. 

But I raised our request on 21 Nov, 2022, the above issues were caused by the late reply from Zendesk, it's not fair to us. 

Would you please advise if we can decrease the number of agents now?

Exibir comentário · Publicado 15 de dez. de 2022 · Alvin Leung

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Alvin Leung comentou,

ComentárioAccounts and billing

Hi Brett

Thank you for your reply. 

Since we are planning to migrate our existing Zendesk platform to a new Zendesk platform, I sent an inquiry to Zendesk for asking the details procedure on  21 Nov, 2022. 

We haven't received the follow up email from Zendesk until now, even I ask for the follow up on 1 Dec and 12  Dec. 

Since our subscription will be expired on 31 Dec, I'm afraid Zendesk will say we have to apply for the downgrade or change before 1 month subscription end.

Exibir comentário · Editado 13 de dez. de 2022 · Alvin Leung

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Alvin Leung comentou,

ComentárioAccounts and billing

I have contacted Zendesk several times since Nov 2022, but no response, please help

Exibir comentário · Publicado 12 de dez. de 2022 · Alvin Leung

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