Pat
Working as the Team Leader Business Systems within the Global IT team of SMC. Implementing and harmonizing our countless Zendesk systems.
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Pat comentou,
You speak from my heart, the disadvantages you listed made us switch back to the old agent interface.
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Pat criou uma publicação,
Feature Request: add an option to make due date mandatory in Ticket Type "Task"
We were looking for the possibility to make the field "due date" mandatory. As soon as you select the ticket type task, the field due date appears, however there is no option to request the agent t...
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Pat criou uma publicação,
Feature Request: Triggers Conditions & End-User Mgmt when receiving emails from other ticketing systems
We are facing an issue with several customers, which are using ticketing systems. These ticketing systems are used, similarly to Zendesk, to create tickets upon arrival of our email (public reply o...
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Pat comentou,
This is a key feature for us!
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Pat comentou,
yes, really annoying and causing a lot of extra work to check again and again, even though the end-user has been suspended previously.
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Pat criou uma publicação,
Feature Request: Suspended Ticket View - cause of suspension "Detected as spam"
The system recognizes tickets to be Spam and displays them with the cause of suspension "Detected as spam", which is fine. Very much of what the system filters out is actually spam. So, in general,...
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Pat comentou,
Dear Zendesk team, When the reason for suspension is "Detected as spam" there are actually two causes, either the email is flagged as spam by Zendesk's email detection filters or it was sent from a...
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Pat criou uma publicação,
Product feedback: Multi Instance - Ability to distinguish admin centers
We are an enterprise customer and managing 25+ different Zendesk instances. In the Support UI we have the possibility to set our many systems apart, e.g. with the sidebar in different color. In the...
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Pat comentou,
yes, that would be a helpful feature. Adding a use case: we are categorizing all our tickets. Now, when a customer is replying to a solved ticket, with a new question, unrelated to the previous inq...
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Pat criou uma publicação,
Feature Request: Email forwarding
We do require is the system to recognize light agents similar to full agents when they forward an email into Zendesk. We will be having a huge amount, thousands of light agents in our future full ...