Pat
Working as the Team Leader Business Systems within the Global IT team of SMC. Implementing and harmonizing our countless Zendesk systems.
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Pat criou uma publicação,
Product feedback: Multi Instance - Ability to distinguish admin centers
We are an enterprise customer and managing 25+ different Zendesk instances. In the Support UI we have the possibility to set our many systems apart, e.g. with the sidebar in different color. In the...
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Pat comentou,
yes, that would be a helpful feature. Adding a use case: we are categorizing all our tickets. Now, when a customer is replying to a solved ticket, with a new question, unrelated to the previous inq...
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Pat criou uma publicação,
Feature Request: Email forwarding
We do require is the system to recognize light agents similar to full agents when they forward an email into Zendesk. We will be having a huge amount, thousands of light agents in our future full ...
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Pat comentou,
That would be such a huge timesaver! Would love to have this feature.
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Pat comentou,
+1 We would like to have the possibility to add a holiday once and then apply it to several of our brand (like a matrix). Currently we need to add the same holiday (e.g. Christmas or Easter Monday...
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Pat criou uma publicação,
Feature Request: additional agent attributes placeholders for brand signatures
In our multi-brand environment we would require additional placeholders with agent parameters to allow a more individualized brand signature. The fields we would wish should be similar to custom us...
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Pat comentou,
We would wish this feature would be available, a key condition in triggers. What are plans on this?
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Pat criou uma publicação,
Location of attachment download link after signature
Hi, We are including the ticket attachments in our public replies to your customer instead of the download link. Due to the attachment size limits, sometimes though our emails reach the customer wi...
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Pat comentou,
We have 70+ email addresses within our Enterprise account and depend on being able to see how many tickets we receive per address. There is a workaround with adding a specific tag to each ticket al...
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Pat criou uma publicação,
Product Feedback: Suspended tickets View
It would be great to have the possibility to add email addresses or domains to the allow and block list directly from the suspended ticket view. There are several types of reasons a ticket is held ...