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Romain

Entrou em 15 de abr. de 2021

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Última atividade em 14 de mai. de 2024

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Romain comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Thanks, Sam Goulet
I don't understand their logic, and I'll be looking at other ticketing solutions if Zendesk continues this non-sense.

Good luck :)

Exibir comentário · Publicado 22 de jun. de 2023 · Romain

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Romain comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Hi Zsa,

Thank you but I did read all articles related to this and my opinion is unchanged. When a LightAgent answers through regular Email, the comment should be public.

With the existing system, LightAgent have fewer permissions than regular users because they can't add a public note through regular email.

Exibir comentário · Publicado 09 de mai. de 2023 · Romain

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Romain comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

If a coworker replies from their email to a ticket, the comment is public.
If this same coworker is a light agent and replies via their email the comment is private

What's the logic here? I really don't understand

Exibir comentário · Publicado 28 de abr. de 2023 · Romain

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Romain comentou,

ComentárioFormatting and customizing your email

Hi everyone,

I'm using the Liquid Markup code displayed in the above post, and it works to display all comments. The issue I have is that, for the user in Outlook, all comments are listed without any delimitation, which is confusing. See attached screenshot, I find the result not pretty and not easy to read.

Does someone have a way to improve this?
Thank you,
Romain

Exibir comentário · Publicado 23 de jul. de 2021 · Romain

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