Adam
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Adam comentou,
Hi Barry Neary I have a question about reassignment and idle time. If an email ticket gets assigned to an agent set to away and the idle time kicks in and sets them to offline, does that ticket au...
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Adam comentou,
Hi Sabra Looking through the API documentation, it's very unclear how to make an API call to set all agents to Offline. We always use Postman in testing, and I'm pretty confused about how to achiev...
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Adam comentou,
I was able to get this working via this code and added it to the script.js file. if (HelpCenter.user.role === "end_user" || HelpCenter.user.role === "anonymous") { var communityRedirectUrl = '...
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Adam comentou,
What was your first impression?I'm still a little frustrated, the whole experience feels very disconnected. Being able to work in the one tab for years was great. Now a lot of aspects remain in "...
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Adam comentou,
We had the same issue, but it was Zendesk that turned off our Salesforce sync due to their bug and only notified our Zendesk owner and not the admins. Frustrating that no notification was sent out,...
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Adam comentou,
We had the same issue, but it was Zendesk that turned off our Salesforce sync and only notified our Zendesk owner and not the admins. Frustrating that no notification was sent out, as the downstrea...
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Adam comentou,
Hi, I'm trying to find a way to pre-fill a custom field with the customers organization name. &tf_7511128378637=<???> Would this be the a placeholder?
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Adam comentou,
I can confirm this worked perfectly. Thank you both for helping on on this one.
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Adam comentou,
Hey @... I've made the change you've suggested, but unfortunately we are still seeing the same result, it's always defaulting to no. So when the checkbox is selected it does not satisfy the first i...
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Adam comentou,
Austin Killey I'm currently trying to use the Liquid Markup with a checkbox on an organization custom field. But regardless if the checkbox is checked or not it always defaults to "No". I'm not sur...