e-Services
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Atividade recente por e-Services-
The SOlution was given..Just click on the legend and you will be able to edit. Expected to find it in the configuration
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Hi, I am trying to measure the duration between the ticket creation and the time that the agent really started to work on the ticket (not assigned to the ticket). I have an alternative status fie...
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HI I have tried to create a new metric COUNT(Tickets)+0 and add it to the Metric of the query instead of having it in the "result metric calculation". and it didn't work I have done so as I also wa...
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@Jeremmy I managed to overcome this issue by using forwarding rules. I have an operational agent which I use for general actions such as that. I schedule the report/dashboard to be set to him and a...
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Hi, Any updates here? This is going on for about 5 years now in different threads and it seems like a basic requirement. Thanks Yoram
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Is there a release date for this feature? Has anyone thought of a workaround for this item?
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Looking forward having this feature. I would really need to add some custom fields to the grid. Voting for it !!!!!!!!!!!!!