BJ Wright

This is a report we're also looking for within Explore. More specifically, I'd like to know what time an agent logged on each day, how many hours they were available, away or offline. The ability to either dial in per day, per week, or per month.

Is this a feature we could expect anytime soon or will it be years out?

I also would really like to have this data where we could review for a set period of time. Having to grab it manually every day is not ideal. Can you provide an update on this request?