Allen Hancock
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Votos33
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Assinaturas11
Comentários
Votos em atividade por Allen Hancock-
When we are reviewing suspended tickets, we often need to see the raw eml message before we can determine to release a message or not. Zendesk's support team is always fast with a reply & a copy of...
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I am excited to see the new DMARC option within Zendesk. With every increase in spf/dkim/dmarc enablement, messages are subjected to more scrutiny. We need, now more than ever, to get notifications...
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Noting that this request is duplicated in https://support.zendesk.com/hc/en-us/community/posts/115007185148-Prioritize-Bounced-Email-Notification And, the need for notifications of bounced messag...
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I sixth this request ;-) I'm a fan of the "comment by an unverified user is not considered public", however, treating it as any other private (agent) comment should not be the final result of thi...
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I'm also interested in the ability to edit out login page. Specifically, I'd like a new SSO option, one which allows authentication to our own app, but still provides the built in login. The prob...
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Great feedback, nicely laid out. 10/10 would vote for
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We have an article on how to setup our Zendesk integration. Should it go in our Integrations category? or in the Setup area... Both!
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@Devan, and Zendesk overall. What is the status of this issue?
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A screenshot of the setup of the first few options would be an awesome addition to the article.
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Awesome, thanks! It's what I assumed you meant, but the formal "About" title had me wondering if it was a hidden feature I'd not yet discovered. How we use the About field vs How we use a Ticket Fi...