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Ryan Nguyen

Entrou em 15 de abr. de 2021

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Última atividade em 14 de out. de 2024

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Ryan Nguyen comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

It has been years but still no solution.

The workaround for this is to use 3rd party app (like "Lovely views" app on Zendesk Market Place) or Chrome extension (like Zendesk Auto Refresh). The former also reloads the view instantly when a ticket in that view is updated by other agent.

Exibir comentário · Publicado 21 de fev. de 2023 · Ryan Nguyen

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Ryan Nguyen criou uma publicação,

Publicação Feedback - Developer Platform

Currently the ZAF client can open the view by ID:

client.invoke("routeTo", "views", )


However there is no viewId for deleted and suspended views if we want to open Suspended or Deleted view. We tried:

client.invoke("routeTo", "views", "deleted")

client.invoke("routeTo", "views", "suspended")

but neither of them worked.

Is there any chance ZAFv2 to support this in routeTo?

Thanks alot.

 

Editado 02 de ago. de 2022 · Ryan Nguyen

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Ryan Nguyen comentou,

ComentárioTicket basics

The enabled link in the article to https://support.zendesk.com/hc/en-us/articles/4408834058010#topic_xjc_3d3_b3b no longer works.

Does that mean Zendesk is planning to make it permanently enabled (and no option to switch back)?

Exibir comentário · Publicado 02 de jun. de 2022 · Ryan Nguyen

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Ryan Nguyen comentou,

ComentárioDeveloper updates

Just a quick note that when we call client.invoke("resize"), that call will also fire the window resize event. Prob need a way to distinguish between client.invoke("resize") vs user manual resize for advanced use case.

Exibir comentário · Publicado 22 de mar. de 2022 · Ryan Nguyen

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Ryan Nguyen comentou,

ComentárioHow to create and update reports

Thanks Cheeny. Yeah I was wondering if there is away to show row having all NULL values. (At the top of this article it mentions as what you said and point to another question. And then on that question it points back to here)

Our goal is to show out ticket status count per agent daily (columns = ticket statuses, rows = agent list). And we want to show full list of agents, even if each agent has 0 for all ticket statuses on that day, to make it consistent for the system to process the CSV report file from Explore.

It's pretty inconvenient that Explore does not have this option available. Is there a way to add it to Explore in the future? It's common scenario, a few people would like to have it.

Exibir comentário · Publicado 26 de jul. de 2021 · Ryan Nguyen

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Ryan Nguyen comentou,

ComentárioHow to create and update reports

With table format, is there a way to get empty rows (having all 0s) to display?

I was able to get the cells having 0 to display using COUNT(tickets)+0 method above but it only works when some other cells of same row have a value

Otherwise if all cells of a row having 0, then that row does not display.

(e.g. an agent does not have any ticket in any status on the report)

Thanks in advanced

 

Exibir comentário · Publicado 22 de jul. de 2021 · Ryan Nguyen

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