JacobN
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JacobN comentou,
Thanks for this Heather. I really don't know how I missed that!
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JacobN criou uma publicação,
Prevent Ticket Update from Closing the Tab
RespondidaA while ago there was a change to Zendesk that made it so that whenever you click to set a ticket as open, pending, solved, etc, that the current ticket's tab closes and takes you onto the next tab...
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JacobN comentou,
Rob Baker: There was never any movement in regards to having a view for this. I was contacted by a Zendesk employee with some information on how to structure a search to achieve the same thing - th...
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JacobN comentou,
For more context surrounding this, please see my Q&A thread (created before I was advised to make this thread). I have done my best to weed out all offending tickets, but the issue still seems pres...
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JacobN criou uma publicação,
Add View Option for Tickets Without First Reply
It would be good to have an option to create a view to display tickets without the agent first reply. I have had an issue with spikes in first response time in Zendesk and it's been very difficult ...