Pesquisas recentes
Sem pesquisas recentes

Jonathan Jongkind
Entrou em 15 de abr. de 2021
·
Última atividade em 27 de out. de 2021
Seguindo
0
Seguidores
0
Atividade total
15
Votos
10
Assinaturas
0
VISÃO GERAL DA ATIVIDADE
MEDALHAS
ARTIGOS
PUBLICAÇÕES
COMENTÁRIOS NA COMUNIDADE
COMENTÁRIOS EM ARTIGOS
VISÃO GERAL DA ATIVIDADE
Atividade mais recente por Jonathan Jongkind
Jonathan Jongkind comentou,
+1 - this is a concern for us.
The fact we are unable to disable offline message notifications means that personal identifiable information is unnecessarily emailed out to all Chat agents who don't have this setting disabled which we are keen to avoid.
This is not a setting that should be configurable by agents but by administrators, ensuring consistency with notification settings in other areas of Zendesk.
Exibir comentário · Publicado 27 de jun. de 2019 · Jonathan Jongkind
0
Seguidores
2
Votos
0
Comentários
Jonathan Jongkind comentou,
+1 we need the ability to have chats routing to other departments if the chat request is not being served after X seconds.
Exibir comentário · Publicado 02 de out. de 2018 · Jonathan Jongkind
0
Seguidores
2
Votos
0
Comentários
Jonathan Jongkind comentou,
@Graeme, a good suggestion, thanks! The only problem I would face then is that if I want to identify how long before a human has touched a ticket using this method, it would have to be under the 'Meet any of the conditions' (so that it is either the assignee OR requester instead of meeting both conditions) where you cannot select this condition unfortunately.
I think for this to work with the current controls Zendesk offers, I would have to prevent any automations from running in between a ticket being on pending and the Bump 1/2 automations.
Exibir comentário · Publicado 16 de jun. de 2015 · Jonathan Jongkind
0
Seguidores
0
Votos
0
Comentários
Jonathan Jongkind comentou,
We have additional automations set up (such as if ticket has been going on for X days, notify manager) that are interfering with the 'Bump Bump Solve' automation as Zendesk seems to classify other automations as an update to the ticket.
What would be a suitable workaround? Am I right in thinking that "Ticket: Hours since update" includes automations?
Exibir comentário · Publicado 16 de jun. de 2015 · Jonathan Jongkind
0
Seguidores
0
Votos
0
Comentários
Jonathan Jongkind comentou,
I love this implementation, so thank you for sharing this with us, Matt.
I am very interested to know how you handle out-of-office responses with these automations. I know they end up in 'Suspended Tickets', but if you are aware a customer is out of the office for longer than the automation kicks in, how do you deal with this - do you add the tag to prevent the automation from taking place and remove it when they are back?
Exibir comentário · Publicado 28 de mai. de 2015 · Jonathan Jongkind
0
Seguidores
0
Votos
0
Comentários