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Andrew Schreiner
Entrou em 16 de abr. de 2021
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Última atividade em 23 de set. de 2024
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Atividade mais recente por Andrew Schreiner
Andrew Schreiner comentou,
Rob Stack the link to the AI Reply Writer app doesn't seem to be there if you could help link that
Thanks!
Exibir comentário · Publicado 23 de set. de 2024 · Andrew Schreiner
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Andrew Schreiner comentou,
Rob Stack My two latest apps which were published have not been included in these updates. Can you please add?
AI Reply Writer - Use AI technology to reply to tickets in Zendesk without any per user fees. This app will help agents craft message replies to tickets using context from the ticket comments and allow agents to provide the best in class support your customers expect.
https://www.zendesk.com/marketplace/apps/support/1069954/ai-reply-writer/
AI Summary Assistant - Use AI technology to summarize tickets and store the summary as a comment or in a custom field to reference later. This app will help agents and managers quickly and easily get a summary of a ticket to assist in ticket reviews, manager chats with agents, and troubleshooting escalations.
https://www.zendesk.com/marketplace/apps/support/1068603/ai-summary-assistant/
Exibir comentário · Publicado 19 de set. de 2024 · Andrew Schreiner
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Andrew Schreiner comentou,
It could maybe also be that someone changed the comment to private after it was sent via a trigger in an email.
Exibir comentário · Publicado 04 de dez. de 2018 · Andrew Schreiner
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