Mstringham

I am commenting to add another customer that shares Damian Temple's comments described here.

As it stands, what Damian described is actually very frustrating to myself and other users, and it indeed has an indirect business impact

(frustrating dashboard layout with unnecessary display of old updates that were already viewed yet unable to delete them from view, causing agent to be distracted from higher priority tickets, resulting in lower productivity, fewer resolved tickets, and unhappy customers).

 

Nicole and Zendesk staff - PLEASE push the product team to fix this. It is frustrating, clunky, and bad for business.