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Riko

Entrou em 16 de abr. de 2021

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Última atividade em 23 de out. de 2021

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Riko comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

So, when we can have it? It's ridiculous that for other competition services this is out of the box ready and we can't have it even after two years of asking it....

Exibir comentário · Publicado 30 de jun. de 2021 · Riko

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Riko comentou,

ComentárioLive chat agent guide

Please try to copy/paste url like this on mobile device while chatting with customer agents (even here the link is clickable.....in the chat - it is not!):

https://www.chaotksut.com/wertwerferfjeqrjer//34563456....34563456.634534634345643563456645///32456/ertyertertgertgerter/ertherthetrhethethethr

What a nonsense guys! It should be the first thing in the service software that supports hyperlinks! I do not really get this why would you ignore this for almost 4 years when this issue was raised before....

 

 

 

 

Exibir comentário · Publicado 14 de abr. de 2021 · Riko

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Riko comentou,

ComentárioTicket basics

Thanks for the answer but I'm still getting trouble.

 

Please see - https://www.screencast.com/t/sBc3vjWaX7Kv

This is what I see when I go to the support page and as you see there isn't such option as you showed to me.

 

Please, advise!

R

Exibir comentário · Publicado 05 de abr. de 2021 · Riko

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Riko comentou,

Comentário na comunidade Feedback - Help Center (Guide)

Hey Harold,

Sorry to disappoint you but if you will type  - hyperlinks- in search here you will see that simple thing like this has never been put on roadmap and users that complained about it for last 4 years didn't have this fixed and done.

 

So, you are better off to different solution than Zendesk as looks this will never be done.

Exibir comentário · Publicado 31 de mar. de 2021 · Riko

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Riko comentou,

ComentárioLive chat agent guide

And what about inserting clickable links in the Shortcuts?

Exibir comentário · Publicado 31 de mar. de 2021 · Riko

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Riko comentou,

ComentárioTicket basics

Hey guys, I'm on Team plan but I don't see this:

Click the Admin icon () in the sidebar, then select Settings >Tickets.

What I see is only this - https://www.screencast.com/t/rebv275Py

As per your initial post the Ticket setting should be available for me but it is not. What's up?

Exibir comentário · Publicado 31 de mar. de 2021 · Riko

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Riko comentou,

ComentárioTriggers and automations

Has this been fixed? We are waiting years for this already! Common!!!

Exibir comentário · Publicado 31 de mar. de 2021 · Riko

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Riko comentou,

ComentárioAccount settings of the ticketing system

Why the href doesn't work in chat?

Exibir comentário · Publicado 31 de mar. de 2021 · Riko

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