Mobile Mentor Admin

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Force context panel to be open

100% agree Óskar Ómarsson. It would be great for admin's to decide what should be persistent between tickets. E.g. Force the Apps option to be selected, rather then agent have to reselect when movi...

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• Mobile Mentor Admin
• Criado 28 de março de 2022 02:36
• 3 votos

1. Comunidade
2. Tips from users - Zendesk Suite
3. Adding images/icons into the Copenhagen Theme

@... - Perfect, thanks!

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• Mobile Mentor Admin
• Criado 4 de novembro de 2019 13:08
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Ability to forward emails into an existing ticket

If you want to automatically display the Encoded ID without having to run a macro manually, you can use this method. Setup a new Ticket Field Create a new Ticket Field (Text) - note down the field...

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• Mobile Mentor Admin
• Criado 30 de outubro de 2019 03:19
• 1 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Adding images/icons into the Copenhagen Theme

When using the jQuery method, if no image exists for a category a blank box is displayed. Is there a code modification which will display images if they exist in the document head, but show only th...

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• Mobile Mentor Admin
• Criado 29 de outubro de 2019 04:38
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Ability to prohibit merging of tickets across organizations

Thanks Nicole, GDPR, Mandatory data breach reporting (in some countries) and organisation reputation risks are all really important considerations for businesses servicing multiple clients with a s...

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• Mobile Mentor Admin
• Criado 1 de março de 2019 01:50
• 3 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Ability to prohibit merging of tickets across organizations

@Oren - Did you get any further response? I agree, not sure how security is a feature request and not a high priority. For organisations that support multiple customers this is one real product wea...

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• Mobile Mentor Admin
• Criado 13 de fevereiro de 2018 22:58
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

Thanks @Nicole. I know how it is, but we have to nudge sometimes :) Have a great day.

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• Mobile Mentor Admin
• Criado 13 de fevereiro de 2018 22:55
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

Thanks Nicole, 6 years to the date this was suggested and this basic functionality has not been introduced. #sadface There are some workarounds available for those that want to remove all CC's or y...

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• Mobile Mentor Admin
• Criado 13 de fevereiro de 2018 04:27
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Ability to prohibit merging of tickets across organizations

+1 - as per previous commentators, it would be good to see a reply from Zendesk on this feature.  At the very least a warning should be displayed, if not outright prohibited.

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• Mobile Mentor Admin
• Criado 7 de setembro de 2017 06:24
• 5 votos