Trapta Singh

1. Comunidade
2. Tips from users - Zendesk Suite
3. Tip: How to auto populate content of description field

Brylle Sean Girang, You don't have to use .change() to set the request_description value. You can simply use  $('#request_description').val("Test") to set the description value. You can refer to th...

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• Trapta Singh
• Criado 20 de novembro de 2023 14:55
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Tip: How to auto populate content of description field

Hi Brylle Sean Girang, Are you getting any error? Also, make sure that the condition for comparing selected options is working. Thanks Trapta

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• Trapta Singh
• Criado 20 de novembro de 2023 14:43
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Tip: Collapsible headers in articles or templates (accordions)

Hi Irene, Can you try commenting the code from line no. 219 to 221 in your script.js file? It seems that the same is throwing some error. Or you can try putting the according script code above this...

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• Trapta Singh
• Criado 6 de outubro de 2023 08:58
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Add a submit a new request button on the help centre and inline with the section buttons

Hi Liesl, I assume you are using copenhagen theme with not much changes in code on home_page.hbs template. If so, then you need to use below code at line no. 40 right after {{/each}} and before </u...

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• Trapta Singh
• Editado 5 de outubro de 2023 16:20
• 1 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Tip: Collapsible headers in articles or templates (accordions)

Hi @Irene, Is it possible for you to share the link of your HC or some way I can see what went wrong so I can guide you accordingly? Thanks

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• Trapta Singh
• Criado 5 de outubro de 2023 16:10
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Adding a notification banner to your Help Center v2

Hi Stuart Buddrige, Yes, the above solution still works. The only change should be with the file's name. You can refer to my comment above for the same. Thanks Trapta

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• Trapta Singh
• Criado 15 de setembro de 2022 12:51
• 0 voto

1. Comunidade
2. Zendesk Apps Framework (ZAF) Q&A
3. Ticket Delete Event

Hi Lucia Zarbano, I believe the event is not available for now as deletion of a ticket is restricted to Admins and Agents with permission to delete tickets only. However, with the above restriction...

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• Trapta Singh
• Criado 2 de agosto de 2022 07:06
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Tip: Collapsible headers in articles or templates (accordions)

Hi Tony Jansson, Yes, it is possible. In order to achieve what you want, you need to tweak code a little bit to make it work accordingly. Thanks

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• Trapta Singh
• Criado 24 de novembro de 2021 19:40
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Edit Community top-left logo link

Hi Daniel Cowlishaw, I have already answered you here: https://support.zendesk.com/hc/en-us/community/posts/4408867944858-Tip-How-to-change-the-url-of-the-logo-of-your-Help-Center. Please take a lo...

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• Trapta Singh
• Criado 23 de novembro de 2021 18:23
• 1 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Tip: How to change the url of the logo of your Help Center

Hi Daniel Cowlishaw, Try putting the below code at the bottom of your script.js file document.addEventListener('DOMContentLoaded', function() { function isCommunityTemplate() { if ( window.loca...

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• Trapta Singh
• Criado 23 de novembro de 2021 18:19
• 0 voto