Alexey Krasnichenko
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Atividade mais recente por Alexey Krasnichenko-
Alexey Krasnichenko comentou,
Harald Niesche this is not a solution - to quit vedor for something they are not in charge of. With all due respect it's like to quit drinking coffee because you don't like the mugs available.
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Alexey Krasnichenko comentou,
Reviving the previous thread would be a good thing as the need to improve ticketing system from the customer's side is also a vital part of the proper communication between our agents and customers.
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Alexey Krasnichenko comentou,
Guys, your technical support is hideous. It is a total nightmare to get any valuable information both - from a bot and from a live personas there. Do you work on any improvements in your Customer C...
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Alexey Krasnichenko comentou,
Guys, everything is rather helpful here, but everybody forgets about the actual accessibility of the content - "internal data" hidden with JS will still be available in Google indexing services mor...
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Alexey Krasnichenko comentou,
I was not sent to the human agent by the bot Bot could not determine that I was logged onto my account already There should be "submit ticket" option in the profile dropdown
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Alexey Krasnichenko criou uma publicação,
I cannot create ticket to the zendesk support even though we have Pro subcription with them
Their support bot is hideous, it cannot determine whether I'm logged or not.
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Alexey Krasnichenko comentou,
I would love to see it too
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Alexey Krasnichenko comentou,
This feature is vital, so could you please provide any ETA?