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Robert Winther

Entrou em 16 de abr. de 2021

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Última atividade em 26 de jan. de 2023

CTO, Consensus IT

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Robert Winther comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

PLEASE prioritize this!

We are wasting time EVERY day, because it's so difficult to see, where one update stops and another one start, especially when there is replies to replies to replies.

It's the worst of the many, bad bad UX/UI decisions that have been made with the big update of last year.

Exibir comentário · Publicado 05 de jan. de 2023 · Robert Winther

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Robert Winther comentou,

ComentárioAdditional ticket channels

This was an intentional design change since the Agent Workspace is heavily based on having live conversations within the Support interface, so displaying the requester's (or visitor's) name in the tabs will be more useful to agents than having multiple tabs showing “Conversation with XYZ”.

Clearly not 'more useful' to all, looking at how many have requested having at least the ability to chose if Subject Line instead.

8 months after Ethan formally made a post requesting the feature, and as usual from Zendesk, no signs of listening to their Customers.

Exibir comentário · Publicado 15 de nov. de 2022 · Robert Winther

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Robert Winther comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Agree: Just got the same notification, and the wording makes it sound like no licenses is available.

It's at best bad wording, but if I was in a bad mood, I would say they are trying to sell unnecessary licenses.

Exibir comentário · Publicado 29 de out. de 2020 · Robert Winther

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