Francois Spinnael
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Atividade recente por Francois Spinnael-
Any reason why the default dashboard is giving a different result than when creating exactly the same dashboard with a self-made dataset?
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Is it possible for the knowledge capture app to: - Use the same color of title when displaying article titles ? When searching through UI (GUIDE) When searching through Knowledge capture: ...
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Side Conversations & knowledge search in tickets too. Why does all this windows has to stay small
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The only reason why I don't activate this, is because we have to scroll down to see the latest replies. Is it not possible to have the latest replies at top like it is in the non Agent Workspace v...
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Is it possible to not "unassign" the cases once a reply arrives on a case where the agent is OOO ? Just that the app adds a tag "agent_ooo" so we can trigger the views in order that the agent have...
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I'm having trouble with the app. Does other people have the same issue ? I installed it in production & set an agent as unavailable. I waited on the web page till it said "Error, some tickets not u...
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What would be nice is that we can base the trigger on the "agent Default group" As a use case, when an agent creates a ticket on his behalf or behalf of the customer. He is willing to assign it to...
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I'm trying to understand why we are able to sync "CUSTOMER Fields" but not Zendesk default fields... Why can't we sync PRIORITY & TYPE ? Or do I missed an episode and this is possible ? Currentl...
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What about, when the agent creates a case ? By clicking on "add new ticket" How do we then add a tag or set the default group ?
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There is a use case... We for example want agents not to create new cases, because cases that they create themself are often directly assigned to another group, we can't label the ticket based on t...