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john_weng 翁維澤

Entrou em 16 de abr. de 2021

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Última atividade em 28 de jan. de 2022

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john_weng 翁維澤 comentou,

Comentário na comunidade Feedback - Help Center (Guide)

Hi
We have enable and using edit toolbar now
We will using this first, if customer or agent have responded about this issue,
We will open another ticket for it.

Thank you.

Exibir comentário · Publicado 28 de jan. de 2022 · john_weng 翁維澤

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john_weng 翁維澤 comentou,

Comentário na comunidade Feedback - Help Center (Guide)

Hi Greg Katechis,

This is John.

I try copy javascript's code from "New Copenhagen" to my theme, and I can avoid the submit button issue now.

When I test the Theme, I found that when I use code block, it will not indent as code format, it also occur at "New Copenhagen" theme, I think it also occur in your environment, you can reference below code format from the code block.

 function closest (element, selector) {
if (Element.prototype.closest) {
return element.closest(selector);
}
do {
if (Element.prototype.matches && element.matches(selector)
|| Element.prototype.msMatchesSelector && element.msMatchesSelector(selector)
|| Element.prototype.webkitMatchesSelector && element.webkitMatchesSelector(selector)) {
return element;
}
element = element.parentElement || element.parentNode;
} while (element !== null && element.nodeType === 1);
return null;
}

The code is part of "New Copenhagen" theme script.js, 

It's from line: 10-23

 

Exibir comentário · Publicado 26 de jan. de 2022 · john_weng 翁維澤

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john_weng 翁維澤 comentou,

Comentário na comunidade Feedback - Help Center (Guide)

Hi Greg Katechis,
Sorry for replying late!
I’m not sure what you mean about
“test the comment functionality out in a new Copenhagen environment and let us know if the submit button is still greyed out there?”
Because in new Copenhagen environment, it already use {{wysiwyg 'body' rows='7'}},
also, it’s working correctly.

I check the script.js file and find there is some code about the “textare” and disable submit button, please reference the picture(compare.png)
I have also attached the files:
John_Live_script.js(line: 110-126), New_Copenhagen_script.js(line: 92-128)
I think this is should be the reason why my theme’s submit button disabled because there is no definition of “wysiwyg”.

But I’m not familiar with javascript, can you tell me how to write the code to judge “wysiwyg” is empty or not?
If need other information, please let me know.

Thank you.

Exibir comentário · Publicado 21 de jan. de 2022 · john_weng 翁維澤

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john_weng 翁維澤 comentou,

Comentário na comunidade Feedback - Help Center (Guide)

 

Hi Gorka,

We have use the method you provide, the editing toolbar can show,

But we meet another issue that customer cannot click submit even they have leave the message

I add my code, reference request_page.hbs

Please let me know if you know any of restricted.

 

Thank you.

Best Regards.

John Weng

Exibir comentário · Publicado 30 de dez. de 2021 · john_weng 翁維澤

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john_weng 翁維澤 criou uma publicação,

Publicação Feedback - Help Center (Guide)

Hi Zendesk,

Our customer ask us to add "editing toolbar" at "My activites", so when they're reply the ticket from web, they can post "code" for correct format, as below picture show:

Currently, it can only write plain text

 

Thank you.

Best Regards.

John Weng

Publicado 22 de dez. de 2021 · john_weng 翁維澤

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john_weng 翁維澤 comentou,

ComentárioBusiness rules

Hi,

May I know what's different between "Ticket: Schedule" and "Ticket: Within schedule" conditions at "Creating triggers based on multiple schedule"?

Use example in this article

If condition is

Ticket: Schedule | Is | Americas support hours
I think trigger will filter the tickets apply to "Americas support hours" schedule.
then, what's different with condition?

Ticket:Within schedule | Americas support hours 
Is this condition filter the different tickets? If true, what kind of tickets it filter?

Exibir comentário · Publicado 23 de nov. de 2021 · john_weng 翁維澤

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john_weng 翁維澤 comentou,

ComentárioTeam members and groups

Hi I'm using Professional now, but is interested in Enterprise plan. 

About Analytics (if Explore is enabled)
May I know what's the different between "Explore permissions" and "Reports tool in Support"?

Exibir comentário · Publicado 23 de nov. de 2021 · john_weng 翁維澤

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john_weng 翁維澤 comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

It may be a compatibility issue with the extended function "Grammarly", the issue does not occur after disabling it from Safari.

Exibir comentário · Publicado 13 de ago. de 2021 · john_weng 翁維澤

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john_weng 翁維澤 criou uma publicação,

Publicação Feedback - Ticketing system (Support)

Hi Zendesk,
Our Agents have complained that if using Safari to process tickets, Zendesk often appears "This webpage is using significant memory. Closing it may improve the responsiveness of your Mac" and need to wait for a while or reflash the web.

The Safari version is 14.1.1(16611.2.7.1.4)

Please help to improve this situation.

Thank you.

Publicado 26 de jul. de 2021 · john_weng 翁維澤

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