Thomas Anderson
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Thomas Anderson comentou,
I'm having some issues with follow-up tickets from side conversations being created. I thought this was an automated system trigger, but maybe I'm missing something? - Parent ticket is open - Child...
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Thomas Anderson comentou,
Hi Greg, Thanks for the quick reply! I'm glad there's nothing obvious that I'm missing. I'm using the copy/paste feature of the asset library to avoid typos and I don't see any errors - although pe...
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Thomas Anderson comentou,
Hi all, I'm having issues with this and must be missing something obvious (apologies, I'm no expert). I've added what I believe is the correct code and linked my asset but when I hit preview no ima...
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Thomas Anderson comentou,
I'm having trouble getting chats into our Zendesk to route to the departments I've created. I've made sure that the organisations to be routed are tagged correctly so each of their associated users...
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Thomas Anderson comentou,
Hi Beto, Very helpful, thankyou 🙂 I don't see the "roles" option in my Admin Centre. Is this option unavailable to us in our Professional plan?
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Thomas Anderson comentou,
Hi! Some of my agents are unable to reply to side conversations started by another. I had assumed that this was an issue with permissions, and that the "contribute to side conversations" option was...
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Thomas Anderson comentou,
Hi, It looks like the addition of this code has somehow affected the functionality of our Help Centre. I'd pasted all code into our Copenhagen help centre as instructed, however, once in place the ...