Mindy B
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Atividade recente por Mindy B-
This is critical for our email integration service as well. Without manually checking, we have no idea that there's a problem and emails to our company are a core of our business, some of which are...
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If we set a brand to closed for creating tickets, will that affect imported emails that we have set up to create tickets, or only the user's ability to open a ticket through the Guide site? We are ...
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This is a MUST! We've been hit several times by this and it's not always a quick fix. We are manually checking the inboxes to verify they're connected and recently found another issue were a user a...
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I can't believe this doesn't already exist. If you aren't using SMS, there is no other way to send a message via text - so if a public message is sent and there is no email, the system should provi...
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This would be a huge benefit to us as well we merge probably 50 tickets a day and this is a pain. The suggested workaround on another thread to default agent comments to internal is not a valid wor...
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This would be extremely helpful. Many reports are ran weekly or monthly, and even though our tickets stay as Solved for 3 days before closing, there are often times that we need to update them even...
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An email alert would be best for this, at a minimum as it can be a major issue when it happens after hours or on weekends etc when the administrators are not actively using ZenDesk to know of an is...