Adam Fronteras
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Adam Fronteras comentou,
It is a reserved area, we ended up creating our own priority field with match triggers to make Urgent = Priority 1, High = Priority 2 etc .
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Adam Fronteras comentou,
we blacklist gmail , yahoo etc email addresses from being able to log tickets,
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Adam Fronteras comentou,
@... The Support+id does not work any more for two reasons 1) Zendesk security changes mean that these are automatically put in the suspended queue , so meaning someone has to manually un susp...
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Adam Fronteras comentou,
Yes please and Organisations, we had someone accidental change an organisation name by accident thanks
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Adam Fronteras comentou,
Zendesk need to get this sorted out, an easy way would be to display the Ticket organisation of the two tickets you are about to merge, surely that would not be to hard do
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Adam Fronteras comentou,
The problem we have is our customers do not want to see the Zendesk ticket number in the comments (unless it is right down the bottom) as we have to use their systems ticket number
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Adam Fronteras comentou,
Hi Justin Can you give a bit more explanation, the subject lines from customers the same subject title thanks This is a problem we have been trying to sort out for ever thanks Adam
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Adam Fronteras comentou,
I cant see how difficult it could be all we are asking to do is check that the organisation fields = the same company on each ticket before allowing a merge - that should be standard. Until such t...