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Dimitar Angelov

Entrou em 16 de abr. de 2021

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Última atividade em 16 de jan. de 2023

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Dimitar Angelov comentou,

ComentárioTicket customization

Hi there,
I have raised this issue in November, 2021. It is more than an year now and still no development.

In Agent Workspace when a client is chatting from the mobile app, he still does not see the agent's replies in his language.

Everything is working fine if the client is on the website chat. So, why it is is so hard to be implemented in the mobile chat?

Exibir comentário · Publicado 16 de jan. de 2023 · Dimitar Angelov

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Dimitar Angelov comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

I vote for this warning message with both hands, definitely will be very helpful.

Exibir comentário · Publicado 01 de nov. de 2022 · Dimitar Angelov

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Dimitar Angelov comentou,

ComentárioTicket customization

Hi Guys,

We recently moved to the Agent Workspace interface and we got a big shock today understanding that the translation feature is not supported in the mobile app for messaging in Agent workspace. We are big fans of Google Translate in the Chat as we are able to communicate with different nationalities and over 90% of our clients are visiting the chat from our mobile application. 

So, we have no choice, but to return to the standard interface.

Is there a deadline when this feature will be available?

Regards, 

Dimitar

Exibir comentário · Publicado 18 de nov. de 2021 · Dimitar Angelov

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