Julian Lasser

1. Comunidade
2. Tips from users - Zendesk Suite
3. Using SLAs with different timezones, contracts and business hours

@Mark Thanks again for your time.

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• Julian Lasser
• Criado 24 de junho de 2019 01:09
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Using SLAs with different timezones, contracts and business hours

Hi Mark, Thanks for sharing! Question for you: How do you differentiate, when a silver ticket comes in, which of the 2 schedules to apply? I know you use tags for that but what steps (I would assum...

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• Julian Lasser
• Criado 16 de junho de 2019 20:30
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1. Comunidade
2. Tips from users - Zendesk Suite
3. Using Customer Journey idea to set up or scale your Zendesk

Andrei, thank you so much for sharing! Very nice introduction to the topic. I'll definitely be reading the practical examples and tips if you decide to share them too! :D Julian

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• Julian Lasser
• Criado 27 de maio de 2019 21:05
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. How do we avoid two agents responding to client at the same time

Hi Brett, I also have this same concern, is it possible to share the solution given to Shahd? Julian

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• Julian Lasser
• Criado 24 de março de 2019 16:47
• 0 voto

1. Comunidade
2. Zendesk on Suite best practices
3. Zendesk on Zendesk series discussions

Hi ZD team, I found this series really useful, thanks for sharing your experience. If this is a monthly discussion, where are the rest of the series? (unless after 16 months the plug was pulled or ...

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• Julian Lasser
• Criado 24 de março de 2019 14:09
• 0 voto

1. Comunidade
2. Zendesk on Suite best practices
3. Zendesk on Zendesk: How we use the About field

Hi Robin, It seems I can't add more than one tag to the "field options" section of the about custom field, right? This is what I want to do: I've set up several categories with subcategories in the...

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• Julian Lasser
• Criado 22 de março de 2019 05:34
• 0 voto