Riah Lao

1. Comunidade
2. Announcements & Events
3. Early Access Program: Using generative AI to expand help center content

When will this be available?

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• Riah Lao
• Criado 2 de novembro de 2023 21:35
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1. Zendesk updates
2. Announcements
3. Zendesk Generative AI EAP capabilities overview

Hi, when is Generative AI for Knowledge Base be available? Thanks

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• Riah Lao
• Criado 18 de outubro de 2023 16:25
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1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add View Option for Tickets Without First Reply

Is this something that Zendesk can offer as out of the box functionality (via view condition) without needing to do extra step to create trigger etc.

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• Riah Lao
• Criado 21 de setembro de 2023 18:31
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1. Comunidade
2. Zendesk Suite Q&A
3. Is there a way to set an alert when there more than X amount of tickets on one board?

Hi, Is this still not possible?

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• Riah Lao
• Criado 21 de agosto de 2023 23:04
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1. Agent guide
2. Ticket automation and collaboration
3. Using generative AI to summarize and enhance ticket comments (EAP)

Hi, If the user redacted some PII, does the call to OpenAI send the redacted or unredacted/original content when the user clicks the Generate summary button?

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• Riah Lao
• Criado 28 de julho de 2023 16:35
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1. Objects and rules
2. ...
3. Workflow best practices and recipes
4. Automatically tagging tickets from specific users and organizations

Is it possible to add and capture the tag from the trigger but based on the ticket assignee?

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• Riah Lao
• Criado 20 de junho de 2023 23:13
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1. Comunidade
2. Zendesk APIs
3. South East Asia E-commerce Platforms (Lazada, Shoppee, Qoo10) linking to Zendesk

Is there update to this?

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• Riah Lao
• Criado 13 de abril de 2023 00:18
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1. Support
2. ...
3. Multiple language support
4. Exporting and importing dynamic content

Is there a limit of rows for Dynamic Content import?

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• Riah Lao
• Criado 15 de fevereiro de 2023 18:40
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1. Support
2. ...
3. Ticket automation and collaboration
4. Analyzing intelligent triage results and taking action

Hi Jake Bantz, will this work for live chat tickets?  

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• Riah Lao
• Criado 14 de dezembro de 2022 22:09
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1. Agent guide
2. Ticket automation and collaboration
3. Creating macros for repetitive ticket responses and actions

When you apply a macro that is set to Private then update content from that then change to Public reply, it deletes the entire content. Is that expected behavior now? We want to provide templates f...

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• Riah Lao
• Criado 9 de novembro de 2022 23:57
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