Pascal Turmel

1. Comunidade
2. Zendesk Suite Q&A
3. Zendesk Talk Error Messages

Same issue here - We are no longer using Zendesk Talk (How to disable it to prevent those message upon first login in the morning?)

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• Pascal Turmel
• Criado 8 de outubro de 2019 08:26
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Allow end users to update fields after ticket is created

Pretty basic feature. A Customer should be able to self serve and update the priority of a ticket simply by toggling the field in the Zendesk Portal as opposed to add a comment to request someone t...

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• Pascal Turmel
• Criado 7 de outubro de 2019 13:59
• 4 votos

1. Comunidade
2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

+ 1 - Taken the lack of other "Status" to differentiate say a defect from a normal incident, I thought a solution via displaying a custom field indicating the type of issue faced would help, but th...

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• Pascal Turmel
• Criado 28 de novembro de 2017 10:16
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Ability to show On-hold Status on Customer Portal

+1 - Same as Everyone. We want to leverage the "On Hold" Status to differentiate other open with Support vs. on Hold pending R&D / Engineering. Since there is no Zendesk functionality to add Custom...

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• Pascal Turmel
• Criado 14 de novembro de 2017 15:01
• 1 voto