David

Karen Hynes This sort of metric should be across all Zendesk products. Linked to the logged in agent user.

Our use cases are mainly to track productivity based on a multitude of statuses. So I'd be nice to see the ability to customize your own statuses for agent segments, e.g. break, lunch, backoffice work, online phone, etc.

We need this.

On multiple clients, we've had to mitigate this with temporary solutions using tagging logic to determine if the webhook was fired successfully or not. But it's not very scaleable. 

Hi,

I do believe this is needed at least for Macro usage.

Some repetitive work may require small-sized PDF:s, sheets, or similar. For example, return labels to be added in Macro as an attachment action.

We just started using the consent service from ConsentManager.net. Though, their consent script seems to be overriding the Zendesk Widget (Classic) script entirely. Meaning that the widget is unavailable on our Guide.

In what ways do you troubleshoot these widget script issues using third-party consent service?

This is hilarious. So in reports, we can get email addresses of verified end-users calling, but not their phone number?

Is there really no want in query builder where we can see the phone numbers of abandoned calls by verified end-users?

What are your suggestions on tracking this?

@... Using SetHelpSuggestions API method, we attempt to have labeled articles show up in the widget on-click. i.e. zE.setHelpCenterSuggestions({ labels: ['label1'] })

The issue here is that only three articles can be shown when using labeled suggestions, though the label is available on multiple articles. Also, this leaves a big blank space beneath the suggested articles.

Is there a way to solve this?

Adding a question to do, should we even be able to select the Chat department with an if statement here?

Greg Katechis by debugging the console tell us our script runs as expected, going through the if statement, tho non of them selects the chat department.

When the visitors request a chat through this script, it goes to 'no department'.

We tried solving this with tags in the script for the Chat triggers to pick up on:

zE("webWidget","chat:addTags", "group 1");

Dion

We are attempting to select the department in js based on the tags present. However doing so, our script fails and returns no selected visitor department.. Could you help us have a look at this?

//ChatPanel is third-party chatbot window which pushes a JSON-array we can grab tags from

chatPanel.addEventListener("openZendesk",function(_ref3) {

  var detail = _ref3.detail;

  if (detail && detail.tags) {

    zE("webWidget","chat:addTags", detail.tags);

   




  }

  if(detail.tags = detail.tags.anti-churn)

  {

      zE('webWidget', 'updateSettings', {

  webWidget: {

      chat: {

          departments: {

              enabled: ['group1'],

              select: ['group1'],

          }

            }

              }

  });

  }

  else

  {

    zE('webWidget', 'updateSettings', {

  webWidget: {

      chat: {

          departments: {

              enabled: ['group2'],

              select: ['group2'],

          }

      }

  }

});




  }

});

adam birbeck Have you tested forcing the Requester language as a Trigger action? E.g. conditions might be Ticket created/updated and Channel Is "French email address/widget etc"