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Aya

Entrou em 16 de abr. de 2021

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Última atividade em 05 de abr. de 2024

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Aya criou uma publicação,

Publicação Feedback - Ticketing system (Support)

We have customers who do not have email address but phone only and every time we add a new user and open this pop up, we have to create a user without email address first, then add the phone number in the profile page - so it is a 2-step process. 

If we have a choice to enter either email or phone, or both, in the first pop up, that would be very helpful.

Editado 05 de abr. de 2024 · Aya

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Aya comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

+1 here! We want to change the color and font of the signatures which is not possible with Markdown unless there is a way to do so...

Exibir comentário · Publicado 27 de fev. de 2023 · Aya

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Aya comentou,

Comentárioカスタマーポータル

We have a multi-language instance. How can we edit the text for all languages by updating the code? Is it even possible?

Exibir comentário · Publicado 15 de fev. de 2023 · Aya

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Aya comentou,

ComentárioWorking with articles in the knowledge base

Hi!

Is there a way to edit or delete the tags that are added by mistake? Since they are end-user facing, I want to make it look nicer - for example, there is a tag "zendesk" but want to change it to "Zendesk".

Thanks!

Exibir comentário · Publicado 11 de nov. de 2022 · Aya

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Aya comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

+1 here too! 

Exibir comentário · Publicado 13 de jul. de 2022 · Aya

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Aya criou uma publicação,

Publicação Feedback - Sales CRM (Sell)

When our agents add a new deal, we want them to select a PERSON in Primary Contact field, not COMPANY. But the current New Deal page only has Primary Contact page and both company and person available as an option so it is confusing for our agents.

It would be very helpful if we could have a Company field in a Add Deal popup form, then select the primary contact person within that company for a particular deal.

Publicado 06 de jul. de 2022 · Aya

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Aya comentou,

ComentárioUsing AI agents for messaging

Totally agree on with what Anton M. explained above. The current flow is very strange. Hope this gets improved very soon!

Exibir comentário · Publicado 30 de mai. de 2022 · Aya

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Aya criou uma publicação,

Publicação Feedback - Mobile Apps

When the workspace is enabled, Chat tickets cannot be updated using the Support mobile app. It would be very very helpful if we could reply to those tickets (e.g. via WhatsApp channel) via mobile app.

Publicado 25 de jun. de 2021 · Aya

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Aya comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

+1 please! we want the widget to be as simple as possible but some more additional fields shown in the form.

Exibir comentário · Publicado 08 de fev. de 2021 · Aya

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Aya comentou,

Comentário na comunidade Feedback - Voice (Talk)

+1 here too! We really need a feature that can remove both agent and account signatures from texts.

Exibir comentário · Publicado 16 de out. de 2020 · Aya

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