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Kris Parker

Entrou em 17 de abr. de 2021

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Última atividade em 26 de out. de 2021

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Kris Parker comentou,

ComentárioReporting for Talk

Does Total Calls Accepted (Total number of calls the agent answered) count callback requests as well as inbound calls? I'm trying to track down a difference in numbers and that seems to be a potential cause. 

Exibir comentário · Publicado 07 de jan. de 2021 · Kris Parker

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Kris Parker comentou,

Comentário na comunidade Feedback - Community Forums (Gather)

It seems silly to me that this conversation has been going on for 5 years with promises that "it's being looked" into by the Product team. 

From the perspective of the customers here it seems like such an obvious feature that comments on articles / guide, etc would generate a ticket and route into our Zendesk instance. I'm not asking to connect two different companies here - but rather the products offered by the same company (Zendesk) that we're paying for should have a tight integration. 

Exibir comentário · Publicado 27 de fev. de 2020 · Kris Parker

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