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Kris Parker
Entrou em 17 de abr. de 2021
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Última atividade em 26 de out. de 2021
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Atividade mais recente por Kris Parker
Kris Parker comentou,
Does Total Calls Accepted (Total number of calls the agent answered) count callback requests as well as inbound calls? I'm trying to track down a difference in numbers and that seems to be a potential cause.
Exibir comentário · Publicado 07 de jan. de 2021 · Kris Parker
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Kris Parker comentou,
It seems silly to me that this conversation has been going on for 5 years with promises that "it's being looked" into by the Product team.
From the perspective of the customers here it seems like such an obvious feature that comments on articles / guide, etc would generate a ticket and route into our Zendesk instance. I'm not asking to connect two different companies here - but rather the products offered by the same company (Zendesk) that we're paying for should have a tight integration.
Exibir comentário · Publicado 27 de fev. de 2020 · Kris Parker
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