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Chet Farmer

Entrou em 17 de abr. de 2021

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Última atividade em 20 de abr. de 2022

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Atividade mais recente por Chet Farmer

Chet Farmer comentou,

ComentárioAccounts and billing

Someday, maybe, "product managers" will learn that honesty and forthrightness are better moves than trying to spin a non-update or "won't fix" message. 

Exibir comentário · Publicado 20 de abr. de 2022 · Chet Farmer

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Chet Farmer comentou,

ComentárioAccounts and billing

Zendesk clearly has no intention of addressing this. It's time to look elsewhere. 

Exibir comentário · Publicado 19 de abr. de 2022 · Chet Farmer

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Chet Farmer comentou,

ComentárioAccounts and billing

Any x-site access is anathema to most people today.

Zendesk's failure here remains a problem.

 

Exibir comentário · Publicado 16 de jul. de 2021 · Chet Farmer

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Chet Farmer comentou,

ComentárioAccounts and billing

I spent years as a web developer. I understand what's going on, Tiago.

The stated workaround explicitly allows Zendesk to track visitors across the web. That's not an acceptable path for me, for my people, or for my customers.

Exibir comentário · Publicado 14 de jul. de 2021 · Chet Farmer

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Chet Farmer comentou,

ComentárioAccounts and billing

"Block third-party cookies" is indeed the default now for Chrome and Safari, and that's the crux of the issue. NO USER SHOULD TURN THIS OFF, FOR ANY SITE. Asking a user to do is absurd.

Exibir comentário · Publicado 14 de jul. de 2021 · Chet Farmer

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Chet Farmer comentou,

ComentárioAccounts and billing

The workaround is LITERALLY ALLOWING CROSS-SITE TRACKING.

I will not do that. It's not an acceptable path for me, or for my customers. So no, it's not "working".

Until & unless you change this expectation, there's no point in you creating a ticket for me.

Exibir comentário · Publicado 14 de jul. de 2021 · Chet Farmer

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Chet Farmer comentou,

ComentárioAccounts and billing

I tested with Safari before I replied. The stated instructions don't work, and I have yet to see a workaround that is acceptable.

Exibir comentário · Publicado 14 de jul. de 2021 · Chet Farmer

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Chet Farmer comentou,

ComentárioAccounts and billing

Good lord, what other details do you need?

Zendesk requires cross-site cookies to work, but there's no good reason to allow those anymore. You've had YEARS to resolve this issue, and to date it's still not fixed.

Safari on MacOS doesn't allow them by default, and users SHOULD NOT enable them if they care about privacy or ad tracking. Zendesk requiring them is not a good reason to enable them. Zendesk requiring them is a good reason to switch to something else.

Incidentally, there's no way to allow them on iOS Safari at all, which means Zendesk is NOT USABLE on that platform without a 3rd party browser. This, too, is unacceptable.

I'll be fully honest: we're not big enough for you to care, but this is one reason we're actively evaluating other platforms. Even in our corporate, conservative market, we're getting dinged for your inability to fix this.

 

Exibir comentário · Publicado 14 de jul. de 2021 · Chet Farmer

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Chet Farmer comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

It's absurd that this isn't in the tool. I mean, holy crap! 

If Zendesk is going to suspend users on its own, we need to have a way to review that list EASILY that shows why each user was suspended. There must be transparency here, and it must be easy to audit and review. COME ON.

Exibir comentário · Publicado 15 de nov. de 2017 · Chet Farmer

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