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The Salvation Army

Entrou em 15 de abr. de 2021

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Última atividade em 09 de jan. de 2025

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Atividade mais recente por The Salvation Army

The Salvation Army comentou,

Comentário na comunidade Q&A - Tickets and email

I also need my name removed from the From email. Users are constantly thinking I am working on their ticket, and I am not.

 

Exibir comentário · Publicado 09 de ago. de 2023 · The Salvation Army

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The Salvation Army comentou,

ComentárioTicket basics

I was able to setup a Target then automatically add that Target (email) to certain ticket categories. Hope this helps some of you!

I am still hoping Zendesk is working on the ability to run reports based on cc's. Right now I have to run it from advanced search and manually enter it into spreadsheet. 

Exibir comentário · Publicado 10 de jan. de 2023 · The Salvation Army

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The Salvation Army comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

Has there been an progress on this?

Exibir comentário · Publicado 05 de nov. de 2020 · The Salvation Army

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The Salvation Army comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

This was something really lacking in Insights and it does not appear to be an option in Explore either. I really need this.

Exibir comentário · Publicado 13 de mai. de 2020 · The Salvation Army

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The Salvation Army comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

I have users who are cc'd on tickets and have been since the ticket was submitted yet their email replies go Private. How do I fix this? I've also had Followers replies go Public when they are not CC'd. This is messy and I am considering disabling the Followers option. Anyone done this and if so is it smooth or did that cause issues?

Exibir comentário · Publicado 26 de mar. de 2020 · The Salvation Army

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The Salvation Army comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

I have quit even trying to use Explore until they get these things figured out. The other big issue I am having is you can not setup a query to be emailed. I use that every day in GoodData. 

Exibir comentário · Publicado 19 de set. de 2019 · The Salvation Army

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The Salvation Army comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

I also need the ability to only choose agents when selecting by assignee. Users can not be assigned tickets so why they are even an option? Its very time consuming to scroll through 5000+ users to choose the 60 agents you want to include. I understand by Groups, however I have some agents in groups I want to exclude on some reports therefore I need to choose by assignee only.

Exibir comentário · Publicado 17 de jul. de 2019 · The Salvation Army

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