The Salvation Army
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Atividade mais recente por The Salvation Army-
The Salvation Army comentou,
I was able to setup a Target then automatically add that Target (email) to certain ticket categories. Hope this helps some of you! I am still hoping Zendesk is working on the ability to run reports...
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The Salvation Army comentou,
Has there been an progress on this?
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The Salvation Army comentou,
This was something really lacking in Insights and it does not appear to be an option in Explore either. I really need this.
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The Salvation Army comentou,
I have users who are cc'd on tickets and have been since the ticket was submitted yet their email replies go Private. How do I fix this? I've also had Followers replies go Public when they are not ...
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The Salvation Army comentou,
I have quit even trying to use Explore until they get these things figured out. The other big issue I am having is you can not setup a query to be emailed. I use that every day in GoodData.
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The Salvation Army comentou,
I also need the ability to only choose agents when selecting by assignee. Users can not be assigned tickets so why they are even an option? Its very time consuming to scroll through 5000+ users to ...