The Salvation Army

1. Agent guide
2. Ticket basics
3. Using CCs and followers

I was able to setup a Target then automatically add that Target (email) to certain ticket categories. Hope this helps some of you! I am still hoping Zendesk is working on the ability to run reports...

• Visualizar comentário
• The Salvation Army
• Criado 10 de janeiro de 2023 15:08
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Add CC Attribute to Reporting

Has there been an progress on this?

• Visualizar comentário
• The Salvation Army
• Criado 5 de novembro de 2020 19:55
• 2 votos

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Add CC Attribute to Reporting

This was something really lacking in Insights and it does not appear to be an option in Explore either. I really need this.

• Visualizar comentário
• The Salvation Army
• Criado 13 de maio de 2020 19:19
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. New Follower and CC's problems - CC's getting removed by End-user unintentionally

I have users who are cc'd on tickets and have been since the ticket was submitted yet their email replies go Private. How do I fix this? I've also had Followers replies go Public when they are not ...

• Visualizar comentário
• The Salvation Army
• Criado 26 de março de 2020 16:45
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Assignee choicelist includes all users

I have quit even trying to use Explore until they get these things figured out. The other big issue I am having is you can not setup a query to be emailed. I use that every day in GoodData. 

• Visualizar comentário
• The Salvation Army
• Criado 19 de setembro de 2019 17:24
• 2 votos

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Assignee choicelist includes all users

I also need the ability to only choose agents when selecting by assignee. Users can not be assigned tickets so why they are even an option? Its very time consuming to scroll through 5000+ users to ...

• Visualizar comentário
• The Salvation Army
• Criado 17 de julho de 2019 18:24
• 4 votos