Justina

Our Zendesk instance has experienced severe performance issues since May 23rd. From what we see in the browser console, in the tab Network, your Ticketing API results in constant errors for /api/v2/recipient_addresses. 

Despite announcing it here, it looks like Zendesk does not offer the cursor-based pagination (CBP) for the /api/v2/recipient_addresses and still uses the deprecated Offset Pagination method, which constantly leads to ticket errors. 

When we submit the ticket response, the deprecated Offset Pagination method used by Zendesk blocks ticket solving and results in the agent responses not going through. Even small get requests for a single comment last for 10s+.

When will you start using the cursor-based pagination (CBP) for the /api/v2/recipient_addresses?