Pesquisas recentes
Sem pesquisas recentes

Rich Andersen
Entrou em 16 de abr. de 2021
·
Última atividade em 09 de out. de 2024
Seguindo
0
Seguidores
0
Atividade total
40
Votos
4
Assinaturas
16
VISÃO GERAL DA ATIVIDADE
MEDALHAS
ARTIGOS
PUBLICAÇÕES
COMENTÁRIOS NA COMUNIDADE
COMENTÁRIOS EM ARTIGOS
VISÃO GERAL DA ATIVIDADE
Atividade mais recente por Rich Andersen
Rich Andersen comentou,
Hi Jahn, Unfortunately I can't see the changes. When I click Customize should that be on the live version of Help Centre or in Sandbox?
Exibir comentário · Publicado 18 de abr. de 2023 · Rich Andersen
0
Seguidores
0
Votos
0
Comentários
Rich Andersen comentou,
Jahn Thanks Jahn,
Is there any way to preview changes made to Ticket Forms? I've edited one of the fields in one of our forms and want to see how it's going to look and work before replicating on the live instance.
Exibir comentário · Publicado 18 de abr. de 2023 · Rich Andersen
0
Seguidores
0
Votos
0
Comentários
Rich Andersen comentou,
Hi,
How do I preview changes made in the sandbox?
I've made a change and want to see how it looks in the Help Centre to see if it's working properly.
Exibir comentário · Publicado 18 de abr. de 2023 · Rich Andersen
0
Seguidores
0
Votos
0
Comentários
Rich Andersen comentou,
Hi, Does anyone know if it's possible to use 'hotspot' interactive images? I have a large image explaining all the different element on a webpage. I'd like to have it so when the reader hovers over the number point it pops up some a little callout with more details. Is that possible at all?
Exibir comentário · Publicado 06 de dez. de 2022 · Rich Andersen
0
Seguidores
1
Votos
0
Comentários
Rich Andersen comentou,
Thanks Jahn, I was able to send a test emails TO my sandbox but I'm not receiving emails FROM my sandbox. Any idea why?
Exibir comentário · Publicado 13 de out. de 2022 · Rich Andersen
0
Seguidores
0
Votos
0
Comentários
Rich Andersen comentou,
Hi,
How can I send emails to and from the sandbox to test templates, signatures, triggers, etc?
Exibir comentário · Publicado 13 de out. de 2022 · Rich Andersen
0
Seguidores
0
Votos
0
Comentários
Rich Andersen criou uma publicação,
I really want to see what customers have been entering in the web widget chatbot regardless of whether they create a ticket or not.
It seems we can only see these queries if the customer proceeds to create a ticket.
Does anyone know of a way to see what customers have been asking?
Hopefully, this is something ZD devs can add as a feature.
Publicado 26 de ago. de 2022 · Rich Andersen
2
Seguidores
5
Votos
0
Comentários
Rich Andersen comentou,
So, you can only see what query users have entered in the widget if they proceed to create a ticket. If they don't create a ticket you will never know what questions they are asking. ??? This is critical information needed to improve content but it is not available.
Would be helpful to mention this at the start of the article. I've spent a lot of time trying to find something that isn't there.
Exibir comentário · Publicado 25 de ago. de 2022 · Rich Andersen
0
Seguidores
0
Votos
0
Comentários
Rich Andersen comentou,
Hi,
I'm trying to find out what an 'Indirect Resolution' is. Does anyone know?
Thanks,
Exibir comentário · Publicado 15 de ago. de 2022 · Rich Andersen
0
Seguidores
0
Votos
0
Comentários
Rich Andersen comentou,
The reason for asking is because the widget is suggesting the right articles but when I send a support ticket with exactly the same phrase it suggests wrong articles.
Why does the widget suggest correct articles but the support ticket suggests totally incorrect articles when exactly the same phrase is used?
Exibir comentário · Publicado 14 de jul. de 2022 · Rich Andersen
0
Seguidores
1
Votos
0
Comentários