Richard Dawson

Here is how we found a way to do it.

 

Select tickets to edit [Link]

Step 1. Change ticket "Type" to Incident [even if this is already set to Incident.

Step 2. The "Linked problem" field appears for you to enter the Problem ticket #

In our case the Organization is much more important than the Requester and having the ability for multi-select at the organization level enables us to add comments and other automation via Triggers when tickets are generated. This will eliminate repetitive Ticket Field population as the info we want to drive while different for each organization it would be the same on each ticket for that specific Organization. Some of our sequesters are customers and vendors of our customers so we can't rely on the End User's account for consistency.

As it is now every ticket we create we have to look up this data and manually input.