Richard Dawson
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Richard Dawson comentou,
Here is how we found a way to do it. Select tickets to edit [Link] Step 1. Change ticket "Type" to Incident [even if this is already set to Incident. Step 2. The "Linked problem" field appears f...
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Richard Dawson comentou,
In our case the Organization is much more important than the Requester and having the ability for multi-select at the organization level enables us to add comments and other automation via Triggers...