Mistyamber Reynolds
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Atividade mais recente por Mistyamber Reynolds-
Mistyamber Reynolds comentou,
Is it possible to add tabs to the new dashboard builder?
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Mistyamber Reynolds comentou,
I have found that I cannot search for Orgs in the new customer profile to add the org if a customer does not have it. I've been having to switch back to the original view in order to add an org.
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Mistyamber Reynolds comentou,
Other than setting a custom layout as the default, how do we apply them? I'm not seeing that in documentation. I can't set a layout at the group, view, or trigger level so how do I use it?
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Mistyamber Reynolds comentou,
I'd like to request that "Escalation" be added to the system default field "Type". This way we can track customer escalations effectively. It would be nice if it functioned in the same way a Prob...
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Mistyamber Reynolds comentou,
Volkan Akdugan amazing! Thank you!
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Mistyamber Reynolds criou uma publicação,
Setting Agent Status based on Schedule
I am not seeing a way to set agent status based on schedule. When I first started configuring Omnichannel routing, all agents were set as Available even though many work different shifts. It woul...
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Mistyamber Reynolds comentou,
RE my post here: https://support.zendesk.com/hc/en-us/articles/4582102680858/comments/5459007029274 It looks like this is working again. Not sure if there was an update.
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Mistyamber Reynolds comentou,
We would love to use Zendesk CSAT, however, the limitations of the rating scale prevent us from using it. Having Good or Bad as the only options does not give us the level of detail we need. I wo...
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Mistyamber Reynolds comentou,
Hello! We have a custom User Field called "SPAM" that allows us to mark a customer profile as SPAM. This adds a tag to the customer profile to prevent them from sending us future emails. This was w...
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Mistyamber Reynolds comentou,
Is it possible to get on an email list for ZD updates?