Phil Chamney
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Phil Chamney comentou,
We too need to disable follow ups. Many customers just look for the last email they sent to us and reply. It's usually a new order or inquiry unrelated to the closed ticket. Zendesk, just allow us ...
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Phil Chamney criou uma publicação,
Settings icon in left menu
If Zendesk has moved the settings to the Admin panel, why does the gear (settings) icon not take you there? Five steps to change a trigger is ridiculous.
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Phil Chamney comentou,
Well Zendesk? Any update after years of ignoring this problem?
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Phil Chamney comentou,
This needs to be addressed by Zendesk. More and more companies are using Netsuite. Fix it please!
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Phil Chamney comentou,
We would like to see this so that sent mails are traceable when the receiver claims they didn't get the mail... Unless there is a way in zendesk to do this I'm not aware of. G Suites allows us to d...