Jeremy Holmes

1. Support
2. ...
3. Attachments and CCs
4. Can I report on skipped tickets in Guided mode?

The ability to see skipped tickets is a feature that was emphasized when my company decided on Zendesk. However, only admins or someone with enough expertise to use an API call have that capability...

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• Jeremy Holmes
• Editado 27 de abril de 2022 15:26
• 5 votos

1. Sell
2. ...
3. Using email in Sell
4. Connecting your email with Zendesk Sell

Why would there not be an option to have a primary email address for an entire team? This is a basic functionality of your Support product but there does not seem to be any logical reason you can n...

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• Jeremy Holmes
• Criado 3 de fevereiro de 2021 14:35
• 4 votos

1. Objects and rules
2. ...
3. Triggers and automations
4. When using a custom date field as a trigger condition, what does "is within the previous" and "is within the next" do?

We wanted to move away from requiring every single ticket to be a task since it is the only way Due Dates work. Unfortunately, the custom date option doesn't work either because there is still no w...

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• Jeremy Holmes
• Criado 21 de janeiro de 2021 18:57
• 5 votos

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Request to get 'Variable filters' working in Explore

We are already trying to get this data in to another service for the same reason. This is a major oversight in the design of this product. 

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• Jeremy Holmes
• Criado 15 de dezembro de 2020 21:58
• 2 votos

1. Comunidade
2. Zendesk Suite Q&A
3. Explore: Default Filter

I like Explore and the flexibility, but it seems some features like filtering by Current User should be possible and they are not. I get the flexibility of bookmarks, but we should also still have ...

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• Jeremy Holmes
• Criado 11 de março de 2020 19:04
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

It is understandable that this takes a good bit of testing, but this feature has potential benefits across multiple scenarios. It is also one that seems that there would be greater progress on it s...

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• Jeremy Holmes
• Criado 21 de janeiro de 2019 18:29
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Audit Logs

I agree. There should be a native option to work with the data. Even a simple search or export to .csv would be better than what we have now.

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• Jeremy Holmes
• Criado 12 de outubro de 2018 20:55
• 2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Customize search results columns

This has become an issue for us as well. We have been happy with making views for most things, but when a set of tickets that meets the criteria is closed and can not be tagged with an automation p...

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• Jeremy Holmes
• Criado 10 de setembro de 2018 13:52
• 4 votos

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Ability for admins to logout agents

Jonathan's suggestion is still the only work around we have been able to use to compensate for the poor design. Unfortunately, the agent and their chats do not show up on the agent report page when...

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• Jeremy Holmes
• Criado 1 de março de 2018 20:36
• 0 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Ability for admins to logout agents

I've made all of those changes and they do help a little. However, this is a terrible oversight that the workarounds are not addressing. I don't understand the hard line Zendesk Product Managers ...

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• Jeremy Holmes
• Criado 7 de novembro de 2017 16:01
• 4 votos