Andrew S
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Atividade total42
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Votos22
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Assinaturas9
Publicações
Votos em atividade por Andrew S-
Knowledge Capture - Add One-Click "Link article (Internal)" function to make it faster and easier to get reporting on article usage
TL:DR - Add a "Link article (internal)" link to Knowledge Capture that inserts and saves an internal note with the article link without interrupting the agent workflow. We use Guide and Knowledge C...
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Macro Maintenance and Administration Workflow
We need a better way to maintain and keep macros fresh and up-to-date. My team alone has 313 active macros in use, but there's really no workflow to make sure that they are still accurate and updat...