Mark Sokolowski
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Mark Sokolowski comentou,
Hi, Just like Randy Gentil I have the same use case. We have a general auto-reply for all tickets but want to create a separate notification for tickets that come through a specific email channel. ...
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Mark Sokolowski comentou,
Thanks, Graeme! This did exactly what I was hoping for. Now, if I wanted the D_Count of tickets shown in the table for solved under 30 days expressed as a percent of total tickets solved, would tha...
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Mark Sokolowski criou uma publicação,
Reporting on % of tickets solved within a set period of time
RespondidaI'm looking for help/a recipe for reporting on how many tickets (or the % of tickets) solved within 30 days and 60 days of being created. My organization has an expectation that 85% of tickets rece...
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Mark Sokolowski comentou,
@... Thanks, I am following that thread. There hasn't been an update to that thread by a community manager in 2 years, and in another community discussion about this, the most recent update by the ...
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Mark Sokolowski comentou,
Hi Mara, Thanks for producing this video! There is lots of demand for this functionality - I would personally love to create a view of the tickets I'm cc'd on since it's much more efficient than g...
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Mark Sokolowski comentou,
I lose track of tickets far more often than I care to admit. This feature would be a major improvement. As others have pointed out, the functionality is there via the agent profile, why not just ma...