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NOT A SITE

Entrou em 16 de abr. de 2021

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Última atividade em 22 de out. de 2021

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NOT A SITE criou uma publicação,

Publicação Feedback - Voice (Talk)
Voicemails in IVR for specific extensions after live call is attempted

When using the IVR menu I'd like to be able to have, what would seem to be a popular feature request.

I want the IVR to be able to direct the caller to either:

Accounting

Customer Service

Marketing

If the extensions don't answer their phones, I'd like to be able to have 3 separate voicemail greetings for each department so they know they have reached the correct extension to leave a message on.

Publicado 19 de out. de 2021 · NOT A SITE

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NOT A SITE comentou,

Comentário na comunidade Feedback - Voice (Talk)
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This is crazy this isn't available to Zendesk Talk users.  We are an outbound call center that NEEDS patients to know who is calling. People will not answer the phone if it's a spammy 800#.  Any idea when this will be added to the roadmap?

 

Exibir comentário · Publicado 09 de set. de 2020 · NOT A SITE

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