Ali Madlool

1. Comunidade
2. Discussion - Tips and best practices from the community
3. Push notifications from Zendesk to Slack

Hi Jacob, Yes, end users are part of our slack workspace. What I had in mind is the ability to do exactly what is shown here in this article but instead of pushing it to public channels, I want to ...

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• Ali Madlool
• Criado 18 de fevereiro de 2021 11:18
• 0 voto

1. Comunidade
2. Discussion - Tips and best practices from the community
3. Push notifications from Zendesk to Slack

Is it possible to use this to send DMs to end-users when they create tickets? and follow up updates whenever the ticket is updated?

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• Ali Madlool
• Criado 8 de fevereiro de 2021 11:03
• 0 voto