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Fatima Sbeih
Entrou em 15 de abr. de 2021
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Última atividade em 19 de ago. de 2024
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Atividade mais recente por Fatima Sbeih
Fatima Sbeih comentou,
Has anyone managed to set this up with Stripe?
Exibir comentário · Publicado 19 de ago. de 2024 · Fatima Sbeih
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Fatima Sbeih comentou,
I was caught by surprise by this as well (JJ Breen) and now need to rebuild the notifications.
Previously, we would see auto generated notification headers (examples below). How do i get those back? I see the new ticket ID at the bottom, and thats fine, but we need those headers and i have no idea how to bring them back :/
- Open ticket updated by [requester]: [Ticket.id
- New ticket from [requester]
- Ticket [action] by [assignee]
Exibir comentário · Publicado 01 de mar. de 2023 · Fatima Sbeih
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Fatima Sbeih comentou,
I have the same workflow as Kara and it has always been frustrating that there is no indication that a ticket has been responded to. Even if it is in Pending then Open, there should still be an indication similar to Gmail and other providers that this is a new ticket. The Zendesk Mobile App does this, unread or updated replies that haven't been read yet show up highlighted and with a dot on the left that indicates that its new
Exibir comentário · Publicado 13 de jun. de 2019 · Fatima Sbeih
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