Dennis Beltran

Hi @nicole!

Is this EAP already live? I just noticed it listed here and signed up! 

@nicole Would love this feature as well. Added my vote and follow. 

Thanks, Nicole!

Just wanted to share the same sentiment of others wanting to have this feature built into the product :)

Other Zendesk users like Slack and Clio seem to have hacked/custom coded their own downvote feedback. Their implementation is simple, clean and too the point.

I suggest the Zendesk Product Team reach out to them and find a way to add the same functionality natively. It will bring so much delight for those of us that don't have the resources to custom code this on our own.

Source: Slack

Source: Clio

Thank you, Brett. 

I still have yet to hear back from your Customer Advocacy team to troubleshoot our issues with labels not being factored into search results. Just wanted to follow up!

Beyond resetting the votes, are there any plans to add an article feedback window for downvotes?

I see other companies like Slack and Clio coded their own. I think Zendesk should build it natively. 

+1 here! It would be great to be able to reset once an article is edited.

We have also just found that article vote percentage heavily affects our search results in our Help Center. Labels don't seem to influence it at all and we are not understanding why only articles votes affect the order.

Anyone else having this issue?