Dennis Beltran
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Dennis Beltran comentou,
Hi @nicole! Is this EAP already live? I just noticed it listed here and signed up!
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Dennis Beltran comentou,
@nicole Would love this feature as well. Added my vote and follow.
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Dennis Beltran comentou,
Thanks, Nicole! Just wanted to share the same sentiment of others wanting to have this feature built into the product :)
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Dennis Beltran comentou,
Other Zendesk users like Slack and Clio seem to have hacked/custom coded their own downvote feedback. Their implementation is simple, clean and too the point. I suggest the Zendesk Product Team rea...
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Dennis Beltran comentou,
Thank you, Brett. I still have yet to hear back from your Customer Advocacy team to troubleshoot our issues with labels not being factored into search results. Just wanted to follow up!
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Dennis Beltran comentou,
Beyond resetting the votes, are there any plans to add an article feedback window for downvotes? I see other companies like Slack and Clio coded their own. I think Zendesk should build it natively.
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Dennis Beltran comentou,
+1 here! It would be great to be able to reset once an article is edited. We have also just found that article vote percentage heavily affects our search results in our Help Center. Labels don't se...